Privacy Policy

Last updated: 11/28/2025

1. Introduction
Uncle Charley’s Septic (“we,” “us,” “our,” “company”) operates https://ucseptic.webflow.io/ (the “Site”). This Privacy Policy explains what personal information we collect when you visit or use the Site, why we collect it, how we use it, and what choices you have about your information. By using our Site or contacting us through it, you accept the practices described in this Policy.

2. Information We Collect
We may collect the following categories of personal information when you voluntarily submit information (e.g., via contact/booking form), or through automated means (e.g., website analytics):

  • Contact information: name, email address, phone number, physical address (if provided).
  • Other information you provide: e.g., details related to your septic system, service requests, comments or messages.
  • Technical information: IP address, browser type, device type, operating system, pages visited, time spent on pages, referral URL, and other standard website usage data.

3. How We Use Your Information
We use your personal information for purposes including:

  • Responding to your inquiries or service requests (pump-outs, repairs, installations).
  • Scheduling or providing septic services.
  • Communicating with you (e.g., via email or phone) about your request or follow-up.
  • Improving our Site and services (e.g., analyzing usage data to optimize user experience).

4. Sharing & Disclosure of Information
We will not sell or rent your personal information. We only share your information when necessary to deliver services you’ve requested (e.g., scheduling a pump-out), or when required by law.

5. Data Retention
We retain your personal information only as long as necessary to fulfill the purpose for which it was collected (e.g., to complete the requested service), to comply with record-keeping requirements, or to defend legal claims.

6. Security
We implement reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access or disclosure. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

7. Your Rights
Depending on your jurisdiction, you may have rights regarding your personal information — for example, the right to access, correct, or delete the data we hold about you; the right to opt out of certain uses; or the right to withdraw consent. If you wish to exercise any rights, contact us via the contact information below.

8. Cookies & Tracking
Our Site may use cookies or similar technologies to collect technical and usage data automatically. You may be able to disable cookies via your browser, but that could impact your ability to use certain Site features.

9. Children’s Privacy
Our Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. If we make material changes, we will update the “Last updated” date at the top.

11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:
Uncle Charley’s Septic
Phone: (904) 818-7867

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